Effective date: 2025/10/01
Website: https://myidentityworks.com/
Business: My Identity Works (“we,” “us,” “our”)
Where we operate / customers: We operate from Sri Lanka and Vietnam, and serve customers in those locations and potentially elsewhere.
This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, contact us, or purchase from our shop, including payments by bank transfer (offline) and cryptocurrency via direct wallet transfers on TRC (TRON/TRC20) and BSC (Binance Smart Chain/BEP20).
1) Information we collect
A. Information you provide
We may collect:
- Identity/contact details: name, email address, phone/WhatsApp (if provided)
- Order and account details: items purchased, order history, customer notes
- Billing/shipping details: billing address and (if applicable) shipping address
- Communications: messages sent via forms, email, chat, or social channels you use to contact us
B. Information collected automatically
When you use our site, we may collect:
- Device/usage data: IP address, browser type, device identifiers, pages viewed, timestamps, referring/exit pages
- Approximate location: inferred from IP address
- Cookies and similar technologies: to support site functions and analytics (see Section 6)
C. Payment-related information (bank transfer and crypto)
Bank transfer (offline):
- We may store invoice details, payer name (if provided), payment reference, transfer date, amount, and payment status.
- We do not collect card numbers for bank transfers.
Cryptocurrency (direct wallet on TRC/BSC):
- We may record the wallet address(es) involved, transaction hash/ID, timestamp, amount, and related order/invoice reference.
- Crypto transactions may be publicly visible on the blockchain and are typically irreversible. We do not control blockchain networks.
2) How we use personal information
We use information to:
- Create and manage orders (WooCommerce), provide products/services, and communicate about purchases
- Send invoices, payment instructions, and payment confirmations
- Verify and reconcile bank transfer and crypto payments
- Provide customer support and respond to inquiries
- Maintain business records (including accounting and tax)
- Prevent fraud, abuse, and security incidents
- Improve our website, shop experience, and offerings
- Comply with applicable legal obligations in Sri Lanka, Vietnam, and other relevant jurisdictions
3) Legal bases (where applicable)
Depending on your location and applicable law, we process personal information based on:
- Contract necessity (to fulfill your order/provide services)
- Legitimate interests (operating and securing our business, improving services)
- Consent (e.g., certain cookies/marketing where required)
- Legal obligation (accounting, compliance, lawful requests)
4) How we share information
We may share personal information only as needed:
A. Service providers (processors)
We use third parties to operate our site and shop, such as:
- Website hosting and infrastructure
- WooCommerce/WordPress-related plugins and services
- Email/communications providers
- Analytics/security tools
- Accounting/invoicing tools (if used)
They may access information only to perform services for us and not for their own independent use.
B. Legal, compliance, and protection
We may disclose information if required to comply with law or to protect rights, safety, and security, investigate fraud, or respond to lawful requests.
C. Business transfers
If we undergo a merger, acquisition, restructuring, or sale, information may be transferred as part of that transaction.
Note on crypto: We do not “share” blockchain data; blockchain networks may make transaction details publicly available by design.
5) International transfers
Because we operate from Sri Lanka and Vietnam and may use service providers in other countries, your information may be processed outside your country. We take reasonable steps to protect information when transferred internationally.
6) Cookies and similar technologies
We use cookies to:
- Enable essential site functions (e.g., cart, checkout, login sessions)
- Remember preferences
- Understand website usage and improve performance
You can manage cookies through your browser settings. Disabling cookies may affect checkout and other features.
7) Data retention
We retain personal information only as long as necessary for:
- Fulfilling orders and providing services
- Resolving disputes and enforcing agreements
- Meeting legal, tax, and accounting obligations
Payment records (including bank transfer and crypto transaction references) may be retained longer where needed for compliance and bookkeeping.
8) Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No system is completely secure; we cannot guarantee absolute security.
9) Your rights and choices
Depending on applicable law, you may have the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Request deletion (where legally permitted)
- Object to or request restriction of certain processing
- Withdraw consent where processing is based on consent
To exercise rights, contact us using the details below. We may need to verify your identity.
10) Children’s privacy
Our services are not intended for children. We do not knowingly collect personal information from children.
11) Third-party links
Our website may contain links to third-party sites or services. Their privacy practices are governed by their own policies.
12) Changes to this Privacy Policy
We may update this policy from time to time. We will post the updated version on this page and update the effective date.
Contact
My Identity Works
Email: info@myidentityworks.com
Phone/WhatsApp : +94 776 652 101